We're sorry to hear that an item is missing from your order.
There might be a couple of reasons that you haven't received your order yet. In order to get the items you have ordered some of our items may come through our seek and send service so you may receive multiple parcels.
To check what items you have received please double check your delivery note.
If you should have received the item but it is missing please contact customer services at email@example.com and we will aim to solve this for you as quick as possible!