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We're sorry to hear that you have received the wrong or a faulty item in your order.

To help resolve this for you can either return the faulty item by following the steps on the returns note included in your parcel. If you have received an incorrect item please contact us here.

Otherwise if you would like to speak to Customer Services please fill out the below information and send to and attach an image of the fault. This way this will allow the team to help resolve this for you quicker. 

Date of purchase:

Order number or store receipt: 

Product number: (505 code which can be found on the label in the item)

Description of the fault:

What circumstances did fault become evident (ie after washing/dry cleaning, faulty at time of purchase etc)

Any additional information:

One of our team will look into your query and be back in touch with you within 24 hours of receiving your message.



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